System Administrator

Responsibilities

• Monitoring the performance and integrity of servers, including cloud SaaS applications.
• Troubleshooting networking issues.
• Troubleshooting and resolving server/systems issues.
• Conducting detailed analysis of system performance to inform management decision-making.
• Generating concise diagnostic reports.
• Making minor equipment repairs.
• Introducing variations to established practices to resolve end-user issues.
• Probing for information to establish needs.

• Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and experience.
• Minimum three years or recent and related experience in a similar complex networked research computing environment, supporting administrative, academic and active research staff who work in the fields of law, political science and information technology/security.
• Demonstrated ability to adhere to detailed, multi-step procedures for administering security protocols on work-issued equipment used by others.
• Demonstrated skills in consistently following established guidelines for system access, configuration, monitoring, and compliance, ensuring that all actions are performed accurately and in the prescribed sequence.
• Working knowledge of a range of computing equipment and operating software including Apple Mac laptops, iPhones, iPads (macOS, iOS/iPadOS), PC compatibles (Windows 7, 10, 11 and specialized builds like Windows Server or LTSC), Unix/Linux servers and workstations (Ubuntu, Debian, Arch, Alma, Rocky and derivatives), disk drives, NAS appliances, monitors, docks, KVM switches, ILOM controllers, Windows (workstation, server, terminal services), , TCP/IP, SMB, NFS, DNS, Internet services (HTTP/HTTPS, FTP, SFTP, TLS/SSL, etc.),
  
  Ansible, Palo-Alto firewall, Switches, Git Lab, Git Hub, Mosyle Apple Mobile Device Management, Google Workspace, Linux KVM virtual machines (e.g., Prox Mox or QEMU), containers (e.g., Docker or Podman), and a variety of programming/scripting languages (e.g., Perl, Python PHP, shell,
  
  C) and database monitoring, backup and administration (e.g., SQLite, PostgreSQL, mySQL).
• Working knowledge and experience with Google Workspace administration, monitoring and security features/functionality, including Gmail, Google Calendar, GDrive and Google Meet.
• Working knowledge and experience supporting and managing password and secret/credential managers (e.g., Bitwarden, Kee Pass, 1
  
  Password, Hashicorp Vault).
• Experience with router and switch configuration and security, creating and supporting VLANs and VPNs, including Wire Guard, and network monitoring.
• Experience with SIEM and log analytics platforms, such as Kibana or Grafana.
• Experience with fleet management and orchestration tools such as Puppet, Ansible, Chef and Salt.
• Experience with Infrastructure as Code (IaC) technologies and languages such as AWS Cloud Formation, Bicep and Terraform.
• Experience with LAMP (Linux, Apache, MySQL, PHP/Python) and LEMP (Linux, nginx, MySQL, PHP/Python) open source web server stacks, including cloud deployments, CI/CD pipelines, and automated SSL/TLS certificate management, provisioning and deployment using ACME (e.g., certbot).
• Demonstrated understanding of networks, network management techniques, networking equipment (routers, switches, hubs, bridges, firewalls and proxy servers, fibre-optic and copper/Ethernet connections, etc.) and supporting general productivity software packages on macOS and iOS (e.g., Microsoft Office online and desktop/mobile apps, Adobe suite, SaaS applications and services such as Mail Chimp).
• Demonstrated understanding of symmetric and asymmetric cryptography concepts, such as digital signatures, private and public keys and certificates.
• Demonstrated understanding of Apple ecosystem (macOS, iOS, iPadOS, iCloud encryption and recovery key management, etc) security features, including firmware locking, whole disk encryption (File Vault), and secure boot process.
• Strong commitment to high quality service and must be able to communicate effectively both verbally and in writing.
• Strong initiative and the ability to work independently, while exercising sound judgment to know when to escalatem?.
• Strong analytical skills, energetic, enthusiastic attitude, and time management skills to permit simultaneous action on many tasks, many of which will demand timely completion.
• Ability to handle, lift and manipulate computer hardware and electronic equipment and relevant testing equipment.