Job Description & How to Apply Below
Provide Level 2 support for enterprise network infrastructure. Monitor, investigate, and respond to network incidents and service alerts. Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments. Perform problem determination and root cause identification across multiple network technologies. Collaborate with internal teams, clients, and vendors to resolve technical issues. Contribute to the ongoing stability and resilience of a 24/7 network operations environment.
Responsibilities
Provide Level 2 support for enterprise network infrastructure
Monitor, investigate, and respond to network incidents and service alerts
Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments
Perform problem determination and root cause identification across multiple network technologies
Collaborate with internal teams, clients, and vendors to resolve technical issues
Contribute to the ongoing stability and resilience of a 24/7 network operations environment
Qualifications
Minimum 3 years of Network Operations experience
CCNP certification required
Technology degree, diploma, or equivalent work experience
Strong experience supporting enterprise network environments
Solid understanding of TCP/IP, routing, switching, and telecommunications connectivity
Experience with Cisco routers and switches
Familiarity with firewalls and load balancers
Experience with network monitoring and diagnostic tools
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