Job Description & How to Apply Below
Requisition #
26WD98802
26WD98802, Customer Trust & Engagement Manager
Position Overview
Autodesk is seeking a Customer Trust Engagement Manager to help strengthen customer confidence in Autodesk's products, services, and business practices. This role serves as a strategic bridge between customers and Autodesk's Trust organization, translating complex topics such as security, privacy, compliance, resilience, risk management, and responsible AI into meaningful customer engagements.
The ideal candidate is equally comfortable engaging with customer executives, security practitioners, procurement teams, and internal stakeholders. They will help customers understand Autodesk's trust programs while ensuring customer perspectives and requirements are effectively represented across the company.
Responsibilities
Lead customer trust engagements, including executive briefings, trust reviews, security and compliance discussions, and strategic customer conversations
Communicate Autodesk's approach to security, privacy, compliance, risk management, resilience, and responsible AI in a clear, credible, and customer-centric manner
Partner with customer-facing teams to support strategic opportunities, renewals, escalations, and complex customer trust inquiries
Develop trusted relationships with customer stakeholders, including security, privacy, risk, procurement, legal, and executive team
Develop and execute programs that strengthen customer trust and improve customer understanding of Autodesk's trust posture
Serve as a customer advocate within Autodesk by bringing customer feedback into trust, product, engineering, and go-to-market planning processes
Contribute to initiatives that position Autodesk as a trusted partner across the industries we serve
Collaborate closely with Security, Privacy, Legal, Compliance, Product, Engineering, Sales, Customer Success, and Operations teams to ensure consistent customer messaging and effective issue resolution
Support the development of trust-related content, customer-facing resources, and enablement materials
Help improve processes, tools, and programs that scale customer trust engagements globally
Represent customer perspectives in internal discussions regarding trust-related policies, controls, and program enhancements
Minimum Qualifications
5+ years of experience in a customer-facing, consultative, advisory, or program management role involving one or more of the following areas: customer trust, cybersecurity, privacy, compliance, risk management, security assurance, governance, solutions engineering, or enterprise technology
Experience leading customer-facing discussions related to security, privacy, compliance, risk, resilience, responsible AI, or other trust-related topics
Strong understanding of security, privacy, compliance, and risk management concepts, with the ability to explain complex topics clearly to both technical and non-technical audiences
Demonstrated ability to engage with senior customer stakeholders, including executives, security leaders, privacy, legal, procurement, risk, and technical teams
Excellent written, verbal, and presentation skills, including the ability to develop clear customer-facing messaging, executive briefings, and trust-related communications
Strong stakeholder management and cross-functional collaboration skills, with the ability to partner effectively across Security, Privacy, Legal, Compliance, Product, Engineering, Sales, Customer Success, and Operations teams
Ability to manage ambiguity, prioritize competing needs, and drive alignment across multiple internal and external stakeholders
Customer-centric mindset with strong judgment, professionalism, and the ability to build credibility in sensitive or high-trust customer conversations
Bachelor's degree or equivalent practical experience
Preferred Qualifications
Experience in customer trust, trust advisory, security assurance, governance, risk and compliance, security consulting, solutions engineering, technical sales, or customer-facing cybersecurity roles
Familiarity with industry frameworks and standards such as ISO 27001, SOC 2, NIST, GDPR, FedRAMP, CSA STAR, or similar programs
Experience developing and delivering customer-facing content, executive presentations, trust narratives, enablement materials, FAQs, or thought leadership
Experience discussing AI governance, responsible AI, data governance, resilience, or emerging technology risks with customers or internal stakeholders
Experience supporting enterprise sales cycles, strategic renewals, customer escalations, security reviews, vendor risk assessments, or third-party risk management processes
Certifications such as CISSP, CISM, CRISC, Security+, CIPP, CIPM, or comparable credentials are a plus
26WD98802, Responsable de la fidélisation et de l'engagement client
Aperçu du Poste
Autodesk recherche un responsable de la relation client en matière de confiance (Customer Trust Engagement Manager) afin de renforcer la confiance des clients dans les produits, les…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×