Systems Project Specialist - SSE

Systems Project Specialist – SSE – FT Support

Position Title: SWEL Systems Project Specialist

Job Type: Full‑time Support

Hours: 37.5 hours per week

Faculty/Department: Student Success and Engagement

Campus /

Location:

North Campus and Lakeshore Campus

Salary: Payband G: $34.60 – $39.93 per hour

Starting Salary: $34.60; progression is in accordance with the increments in the payband as outlined in the Full‑Time Support Staff Collective Agreement based on actual service in the payband.

The Systems Project Specialist coordinates software support, maintenance, and access to technology systems within SSE, including Clockwork, PS Suites, Register Blast, and Advocate. The specialist oversees the operations, development, and maintenance of client‑services software used within SSE, working closely with other service area managers. Responsibilities include leading upgrades, new releases, and module expansions and collaborating with central and local system administrators to ensure optimal system performance and a quality user experience.

As the main point of contact for troubleshooting system errors, the specialist develops and implements new functionalities, reviews new releases, monitors user input, and recommends improvements to enhance user experience and data accuracy.

The specialist designs, implements, and organizes training modules for all relevant user groups, including staff, faculty, students, and external users such as health professionals. They respond to new business requirements, updates, and system enhancements, supporting the deployment and development of client‑management software platforms.

The specialist assists staff with system troubleshooting and training on forms and processes, continuously creating new training and system documentation. They work closely with the leadership team to identify new software solutions to meet service area needs.

Additionally, the specialist supports the research, sourcing, and implementation of new technologies within SSE, data utilisation and dashboard creation and maintenance, and other projects as assigned.

• Technology system administration, training, and security.
• Oversee ongoing administration, upgrades, and support for departmental employees.
• Ensure expert‑level functional system support for Student Wellness and Equitable Learning clinical and administrative staff.
• Administer, secure, and provide expert support for various systems.
• Coordinate first‑tier technical support for computer‑related issues in SWEL venues.
• Manage user experience, sustain relationships with stakeholders, and lead systems reporting.
• Perform technology system administration for Outlook, Banner, Teams, PS Suites, Register Blast, Clockworks, and future software databases.

• Project‑manage the implementation and installation of version upgrades, new systems, or cloud versions of software.
• Plan, test, and execute software upgrades while minimizing impact on users.
• Modify systems based on user feedback, customise software, and ensure confidentiality and data security.

• Maintain test environments or test cases for trialing new versions and gathering feedback.
• Handle staff laptop setup, troubleshooting, and other assigned duties.
• Proactively address connectivity issues and notify management of potential problems or breaches.
• Perform other duties as assigned.

• Develop and maintain training materials for departmental systems.
• Collaborate with system users to develop training and documentation around best practices.
• Recommend technical process improvements for efficiency, user experience, and data security.
• Develop continuous training and documentation for all Student Wellness and Equitable Learning systems.

• Bachelor’s degree required in Computer Science, computer technology, or computer engineering.
• Master’s in computer science preferred.
• Project Management Certification preferred.

• 3‑5 years of experience in database systems and analysis with responsibility for support, maintenance, and preferred configuration.
• High level of computer…