Lead Service Design

Position: Lead Service Design at Equinix
Join Equinix to lead service design initiatives that redefine customer experiences. Implement design thinking principles to strategically influence customer journey improvements.

This role requires an experienced Service Designer with a passion for innovation and collaboration. As a member of the Global Service Design team, you will identify user needs and develop comprehensive solutions. Engage closely with diverse teams to foster a shared understanding of customer challenges and drive effective design outcomes.

Key Responsibilities:

• Work alongside Employee Experience team on service design projects

• Define expectations for design deliverables and prototypes

• Showcase strong collaboration skills to validate designs

• Lead North-Star vision for customer experience strategies

• Create models and documentation using standard tools

Requirements:

• At least 6 years in Service Design; proven impact on projects

• Bachelor’s degree mandatory;
Master’s preferred

• Strong capabilities in service design frameworks and methodologies

• 5+ years in product design for enterprise solutions

• Facilitation experience for workshops and training programs

Utilize your service design expertise to enhance Equinix's innovative solutions and improve customer satisfaction across touchpoints.
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