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Principal Network Service Engineer

Job in Toronto, Ontario, M5A, Canada
Listing for: Equinix
Full Time position
Listed on 2026-07-20
Job specializations:
  • IT/Tech
    Systems Engineer, AI Engineer (Applied/Software), SRE/Site Reliability, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
The Principal Network Engineer is a senior technical leader within the Site Reliability Engineering (SRE) organization, responsible for designing, scaling, and maintaining highly reliable, self-healing network platforms. This role integrates AI driven operations, predictive analytics, observability, and advanced automation to ensure the network meets strict availability, performance, and resiliency standards. The engineer translates business and technical requirements into scalable network capabilities, defines SLOs/SLIs for mission critical services, and delivers engineering artifacts for implementation teams.

This role mentors engineers, supports architectural decisions, and drives continuous improvement.

Responsibilities

  • Define, maintain, and own network SLIs, SLOs, and error budgets across critical services

  • Lead major incident response efforts with AI assisted diagnostics and blameless postmortems

  • Maintain network observability frameworks including telemetry pipelines, distributed tracing, and ML-based anomaly detection

  • Reduce operational delays through automation, AI copilots, LLM generated playbooks, and self-healing workflows

  • AI-Driven Network Engineering

  • Integrate AIOps platforms for predictive detection, anomaly correlation, and automated remediation

  • Implement generative AI workflows for script creation, documentation, and troubleshooting

  • Develop ML based analytics pipelines for traffic modeling, baselining, and forecasting

  • Deployment & Engineering Leadership

  • Translate requirements into scalable network capacity and capability designs.

  • Deliver engineering artifacts and guide implementation teams

  • Lead live deployments of multi-vendor network solutions and large-scale migrations

  • Maintain guidelines, templates, and automation for SRE and Ops teams

  • Build repeatable workflows that support automation-first operations

  • Train and mentor engineering teams through workshops and technical boot camps

  • Product Lifecycle Engagements

  • Provide feedback across Product, Development, and QA based on operational insights

  • Participate in design reviews, functional specs, and cross-functional architecture discussions

  • Support POCs, device testing, API validation, etc.

  • Provide deployment feedback, validate automation logic, and assess system readiness

  • Service Delivery & Fulfillment

  • Deliver fulfillment for network and datacenter services using automated workflows

  • Ensure high-quality provisioning and seamless end-to-end service operations

  • Collaborate with escalation teams, order fulfillment, and professional services

  • Analyze fulfillment KPIs and drive improvements in efficiency and reliability

  • Identify and resolve root causes impacting customer experience

  • Innovation & Continuous Improvement

  • Lead innovation initiatives across products, processes, and engineering teams

  • Deploy features and automation frameworks that improve reliability and customer satisfaction

  • Present at industry events and train internal teams in new developments

  • Provide cross-industry insights to keep engineering practices aligned with modern trends

  • Mentorship & Leadership of SRE Engineers

  • Mentor SRE engineers in networking, automation, observability, and reliability engineering best practices

  • Coach engineers in Service Level Objective (SLO) ownership, incident response, and resilience engineering

  • Review automation scripts and design proposals, elevating engineering quality

  • Lead training in AI-assisted operations, AIOps tooling, and automated remediation

  • Develop skill progression plans and identify growth opportunities

  • Mentor during complex incidents and post-incident analysis

  • Foster a culture of learning, excellence, and cross-team collaboration

  • Qua…

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