Senior Application Support Engineer to critical production systems and batch processing environments Job Toronto area,Ontario Canada

Position: Senior Application Support Engineer to support critical production systems and batch processing environments within a

We are seeking a Senior Application Support Engineer to support critical production systems and batch processing environments within a large enterprise setting. This role is responsible for ensuring application stability, monitoring batch operations, supporting releases, and maintaining compliance with security and operational standards.

The ideal candidate will bring strong experience in production support, batch scheduling, and application troubleshooting
, along with exposure to automation and release coordination
.

Location: Toronto, ON

Work Mode: Hybrid (2 days onsite per week downtown Toronto)

Duration: 6 months

Key Responsibilities

Production Support & Batch Monitoring

Monitor and manage production batch cycles and job schedules (ESP or similar tools) to ensure timely completion of daily and monthly processing

Perform root cause analysis (RCA) for job failures, delays, and performance issues

Coordinate with Linux and infrastructure teams to review logs, system files, and configurations

Provide on-call and weekend support during critical production and release windows

Application Support

Support enterprise applications (including R-Wealth and R-Term or similar platforms) using user interfaces such as SSUI/AUI

Partner with business and QA teams to validate functionality and troubleshoot issues

Implement production fixes, configuration updates, and validation activities

Ensure high availability and reliability of applications in production

Release Management & Deployments

Support release cycles, version upgrades, and production deployments

Coordinate with cross-functional teams to plan and execute releases with minimal disruption

Validate deployment outcomes, configuration changes, and post-release system performance

Ensure adherence to release governance and change management processes

Security & Compliance

Perform periodic credential updates (database and OS passwords) in line with security policies

Utilize enterprise credential management tools (e.g., Cyber Ark) for secure access

Maintain compliance with audit, risk, and documentation requirements

Tools, Automation & Continuous Improvement

Work with tools such as:

Git Hub (version control)

Artifactory (artifact repository)

Ansible / Ansible Vault (automation and configuration management)

ESP or similar scheduling tools

Use utilities including PuTTY, SQL Developer, IBM Personal Communications, and 7-Zip

Identify and implement automation opportunities to improve efficiency and reduce manual effort

Collaboration & Communication

Collaborate with Linux, DBA, QA, and Release teams to support troubleshooting and deployment activities

Provide clear status updates, incident reporting, and technical insights to stakeholders

Develop and maintain runbooks, SOPs, and operational documentation

Must Haves

Strong experience in production/application support within enterprise environments

Hands-on experience with batch scheduling tools (ESP or equivalent)

Solid understanding of Linux systems and troubleshooting

Experience with release management and production deployments

Proficiency with Ansible automation

Experience with Git Hub and Artifactory

Familiarity with Cyber Ark or similar credential management tools

Strong SQL skills using SQL Developer or equivalent

Technical Environment

Platforms: Linux, Windows Server

Tools: Ansible, Git Hub, Artifactory, ESP, Cyber Ark

Utilities: PuTTY, SQL Developer, IBM Personal Communications, 7-Zip

Applications: R-Wealth, R-Term