L3 Hyland OnBase Production Support Engineer

L3 Hyland OnBase Production Support Engineer

Experience

Required:

8+ Years

Must Have Technical/Functional Skills

• Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration

• Strong SQL and database troubleshooting skills

• Experience in enterprise application architecture and support models

• Experience with integration technologies including APIs, web services, and middleware

• Knowledge of ITIL-based incident, problem, and change management

Preferred Skills

• Experience in Insurance / Financial Services environments

• Exposure to OnBase migration, modernization, or transformation programs

• Experience with automation and scripting including Power Shell and batch jobs

• Experience with performance tuning and system scalability

Roles & Responsibilities

L3 Incident & Problem Management

• Resolve critical and complex incidents escalated from L2 support teams

• Lead root cause analysis (RCA) and implement permanent fixes

Platform Engineering & Optimization

• Design and implement OnBase configurations, performance tuning, and system improvements

• Handle upgrades, patching, and system enhancements

Architecture & Integration Support

• Provide SME support for integrations including APIs, middleware, and upstream systems

• Define best practices for document workflows and automation

Release & Change Governance

• Lead production releases, deployment strategies, and stabilization activities

• Ensure change compliance and risk mitigation

Operational Leadership

• Guide L1/L2 teams, reduce incident backlog, and improve MTTR

• Drive SLA adherence and continuous service improvement

Outcome Focus

• Improve system resilience and reduce critical incidents

• Enable faster resolution of complex issues

• Optimize OnBase performance and scalability

• Ensure strong governance and release stability

Essential Skills

• Hyland OnBase Architecture

• OnBase Administration

• OnBase Workflow

• OnBase Unity

• Enterprise Content Management (ECM)

• APIs and Middleware Integrations

• SQL and Database Troubleshooting

• Root Cause Analysis (RCA)

• Problem Management

• Workflow Optimization

• Automation

• Migration and Upgrade Support (OnBase → Appian / CP4BA)