Junior Analyst Automation
Job Description & How to Apply Below
Join FCM as a Junior Automation Analyst in Toronto, ON, where you will facilitate workflow optimizations in the travel tech space. This full-time position centers on problem-solving automation issues across platforms like SAP Compleat and Salesforce.
You will play an integral role at FCM, managing the triage of tickets and contributing to system testing initiatives. Your expertise will help enhance client interactions while ensuring that service agreements are met for high client satisfaction. Additionally, engaging with current automation tools will be essential to your success in this dynamic environment.
Key Responsibilities:
• Collect and analyze new development requests
• Resolve issues on the internal automation platform
• Maintain effective communication with teams and stakeholders
• Support documentation updates based on activities
• Promote a diverse and inclusive workplace culture
Requirements:
• Eagerness to learn about automation systems
• Experience with GDS and automation workflows
• Proficient technical communication abilities
• Minimum 2 years relevant customer service experience
• Basic knowledge of XML and SQL databases
Bring your analytical skills to FCM and engage with innovative automation solutions.
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