Technical Support and Services, Hardware

Is this role right for you?

In this role, you will:

• Build, configure, maintain, decommission, and harden Windows and Linux server hardware and operating systems in accordance with corporate compliance and hardening guidelines.

• Build, configure, maintain, and decommission physical server infrastructure in an HPE environment, including standalone and blade systems.

• Evaluate and participate in decision-making for new server hardware, server replacement, and ongoing hardware support maintenance.

• Build, maintain, decommission, and harden Windows and Linux servers in accordance with corporate security and compliance standards.

• Administer and support VMware ESXi, SRM, and Horizon platforms supporting core banking systems, contact centers, VDI, and enterprise workloads.

• Manage server infrastructure, including standalone and blade systems, firmware, capacity planning, and hardware refresh cycles.

• Ensure availability, reliability, scalability, performance of all servers and virtualization platforms.

• Perform ongoing vulnerability management in alignment with corporate compliance and vulnerability scanning standards, including remediation and security patching for Windows, Linux, VMware platforms, and vendor appliances.

• Maintain Windows and Linux server hardening standards, base images, and continuous compliance updates to meet or exceed defined security risk thresholds.

• Administration and support Active Directory related infrastructure components, authentication services, SSO platforms, and certificate authorities.

• Support audits and security reviews related to server and infrastructure platforms.

• Maintain servers across primary and secondary data center locations to support disaster recovery and ensure availability of core banking systems and contact center services.

• Participate in annual disaster recovery exercises and ensure server readiness for DR scenarios.

• Technical execution of Disaster Recovery (DR) readiness for server and virtualization platforms.

• Maintain infrastructure across primary and secondary data centers to meet recovery objectives.

• Support transition initiatives from on premises server environments to cloud-based platforms.

• Administer and maintain Single Sign-On (SSO) services and certificate authority infrastructure, including renewal of production certificates.

• Provide (Level
3) technical support for critical infrastructure issues in a 24x7 production environment.

• Install, support, and maintain departmental server applications for business units.

• Provide after-hours On-Call support, including carrying a mobile device to support 24x7 operational requirements.

• Work closely with vendors and service providers for infrastructure support and implementation.

• Maintain clear technical documentation, standards, and playbooks.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College degree in Computer Science, Engineering, or a related field.

• 3+ years of hands on experience supporting large scale, mission critical enterprise infrastructure.

• Strong hands on expertise in Windows Server and Linux OS administration.

• Advanced experience with VMware ESXi, SRM, VRA, Horizon, and VDI platforms.

• Deep knowledge of server hardware (HPE), including RAID, NICs, iLO, One View, and blade systems.

• Experience with Microsoft System Center, Red Hat tooling, and automation platforms

• Strong understanding of networking fundamentals, security controls, and infrastructure protocols.

• Excellent troubleshooting, root cause analysis, and problem solving skills.

• Excellent verbal and written communication skills, including presentation abilities.

• Strong interpersonal skills and stakeholder management.

• Logical, detail-oriented, and committed to continuous improvement.

• Highly hands on, proactive, and technically driven.

• Logical thinker with strong attention to detail.

• Able to work independently while influencing without authority.

• Strong written and verbal communication skills.

• Comfortable operating in a fast paced, highly regulated environment.

What's in it for you?

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