More jobs:
Job Description & How to Apply Below
Drive product strategy at Amazon's Customer Service as a Senior Manager in Product Management Tech. Lead the creation of an AI-driven associate platform enhancing customer interactions.
This role involves executing product strategies for the associate platform across digital products, subscriptions, and account contact types. You will be responsible for delivering an AI-native user interface, optimizing workflows, and simplifying training for associates. Your leadership will impact how agents interact with customers, ensuring effective resolutions every time.
Key Responsibilities:
• Own product strategy and roadmap across multiple contact types
• Design resolutions in an AI-led UI for real-time context
• Simplify workflows to enhance contact handling flexibility
• Build and develop a high-performing product management team
• Collaborate with consumer product teams and cross-functional partners
Requirements:
• Bachelor’s degree required
• 6+ years in technical product or program management
• Proven roadmap strategy and end-to-end product delivery experience
• Management of teams for over 3 years
• Experience with high-growth consumer software products
Your focus on AI integration will redefine customer service interactions at Amazon.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×