Workplace Operations Coordinator

Join Top Hat as a Workplace Operations Coordinator, driving IT support and enhancing the employee experience in the Toronto HQ. Lead technology initiatives that empower employees.

Top Hat is hiring for an IT Support & Workplace Operations Coordinator who will report directly to the IT Manager. This role is an excellent opportunity for IT enthusiasts seeking growth in support and administration while working from the vibrant Toronto headquarters. Strong problem-solving and communication skills are vital for success.

Key Responsibilities:

• Manage a ticket queue and resolve help desk issues

• Collaborate on IT projects to enhance workplace technology

• Oversee device management and hardware inventory

• Handle SaaS licenses and user provisioning tasks

• Execute administrative functions including event planning

Requirements:

• Minimum 3 years of experience in a Mac environment

• Proficient in spreadsheet and office administrative tasks

• Familiarity with Generative AI technology

• Proven desk-side support and inventory skills

• Physical capability to move furniture and use ladders

Excel in IT support, office management, and end-user tech solutions at Top Hat in Toronto.
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