Senior Business Operations Manager

Responsibilities

• End-to-End Performance Tracking & Reporting:
  Build, own, and strategically evolve the “Card LOB Master View,” tracking metrics across the entire lifecycle. Deliver monthly cross-functional reporting that analyzes client acquisition, supplier enrollment, and payment delivery metrics so leadership clearly understands operational capacity, efficiency, and conversion rates
• Supplier Network Data Stewardship:
  Act as the steward for our supplier network, taking ownership of its overall data hygiene and structure. Partner closely with Product, Data, and Card teams to maintain data governance, establish QA routines, and ensure our supplier records remain accurate and reliable for the entire company
• Systems Thinking & Workflow Design:
  Design tooling and processes for the card team with a holistic view of how data flows across the organization, ensuring changes support both front-end team workflows and back-end financial reporting
• Proactive Process Automation:
  Conduct regular gap analyses across the entire lifecycle to pinpoint manual bottlenecks. Partner across departments to design, recommend, and deploy intelligent, automated workflows that drive efficiency and accelerate revenue generation
• AI Agent Development:
  Actively build and deploy AI agents within enterprise AI platforms to expedite data preparation, automate routine reporting cycles, and enhance the speed of insight generation
• Strategic Dashboards:
  Maintain high-visibility dashboards (Power BI, Salesforce) and collaborate with the central Data Team on reporting development, defining the underlying business logic while they support the technical backend

• Education:
  
  Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field
• AI & Automation Proficiency:
  Practical experience creating AI agents, prompts, or advanced workflows using Claude, Glean, or similar enterprise AI solutions, paired with a willingness to align operational plans with the organization’s evolving AI roadmap, cultivating an “AI‑first” culture throughout the team
• Experience:
  
  5+ years in Business Operations, Revenue Operations, or Sales Operations, with a proven track record of supporting a business unit with a complex sales-to-delivery lifecycle
• Technical Tools:
  Advanced data modeling skills in Excel/Google Sheets (forecasting, complex formulas, macros) and deep familiarity with Salesforce (reporting, funnel tracking, dashboarding)
• Data Visualization:
  Experience partnering with centralized data teams to deliver dashboards in Power BI, Tableau, or Sigma

• Hybrid work model
• Equity packages
• Company events
• Collaborative work spaces
• Opportunities for professional growth
• Inclusive community
• Global opportunities and exposure
• Authentic colleagues
• Autonomy