Senior Director, Infrastructure Engineering, IE&O

Position Title: Senior Director, Infrastructure Engineering, IE&O
Position Type: Regular - Full-Time
Grade: Grade 07
Requisition : 43221

The Sr. Director – Infrastructure AI & Automated Operations is a critical global leadership role responsible for driving McCain’s 2030 digital transformation through an AI-first, automation-first infrastructure strategy. Reporting to the VP, Infrastructure Engineering & Operations, this role leads the modernization of global IT infrastructure across data centers, cloud, networking, end-user services, and enterprise platforms.

This leader will embed Dev Ops, Site Reliability Engineering (SRE), observability, and GenAI/Agentic AI into IT operations to deliver resilient, scalable, and future-ready infrastructure supporting McCain’s global manufacturing plants and offices. The role also oversees vendor ecosystems, drives innovation, and ensures operational excellence across all infrastructure services.

• Lead global infrastructure transformation aligned with McCain’s 2030 strategy and digital roadmap
• Drive AI-first and automation-first operations using GenAI, Agentic AI, and AIOps technologies
• Oversee infrastructure services including cloud platforms, data centers, networking, edge infrastructure, and end-user services
• Enable deployment of AI infrastructure, including scalable platforms such as Kubernetes and Terraform, while ensuring secure operations
• Embed Dev Sec Ops  and SRE practices to improve reliability, automation, and performance
• Modernize IT Service Management (Service Now) with AI-driven workflows and self-service capabilities
• Partner with vendors to drive innovation across GenAI, observability, and automation ecosystems
• Lead global 24/7 operations ensuring high availability, resilience, and performance of mission-critical systems
• Drive cloud migration strategies supporting SAP and enterprise platform transformations
• Establish KPIs, SLAs, and operational metrics (e.g., MTTR, uptime, cost optimization)
• Lead, develop, and inspire global teams, fostering a culture of accountability, innovation, and continuous improvement

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
• 15+ years of IT infrastructure leadership experience, including 5+ years in global senior leadership roles
• Proven expertise in cloud infrastructure (Azure, AWS, GCP), hybrid environments, and data center operations
• Strong experience with Dev Ops, SRE, automation, and full-stack observability platforms
• Demonstrated leadership in AI/GenAI, AIOps, Agentic AI, and enterprise automation solutions
• Experience deploying and managing AI infrastructure, including LLMs/SLMs and prompt engineering
• Background supporting large-scale global operations in manufacturing or CPG environments preferred
• Expertise in Service Now ITSM and AI-driven service management transformation
• Strong vendor management, negotiation, and governance experience
• Knowledge of cybersecurity, IAM, and zero-trust architecture principles
• Experience with infrastructure tools such as Terraform, Zscaler, Cisco, and Cloudflare, along with observability platforms like Grafana or New Relic
• Proven ability to drive digital transformation, deliver measurable outcomes, and lead high-performing global teams

This role is part of McCain’s Global Infrastructure, Engineering & Operations organization. The Sr. Director leads a team of 5–10 direct reports and oversees a broader ecosystem of 100–150 indirect and vendor resources. The team operates globally, supporting 24/7 infrastructure and applications across McCain’s manufacturing plants, offices, and digital platforms. This leader collaborates closely with cross-functional technology teams, security partners, and business stakeholders to deliver enterprise-wide impact.

$ - $ CAD annually + Bonus eligibility + Long-term incentive eligibility.

Health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental…