Senior Manager, AWS

Position: Ingram Micro Senior Manager, AWS Support
Join Ingram Micro as a Senior Manager of AWS Technical Support in Mississauga, ON. This hybrid position focuses on team leadership and innovative support solutions enhanced by AI technology.
As the Senior Manager, you'll have a pivotal role in developing teams that support AWS workloads. Your focus will be on creating an environment that promotes accountability and high customer satisfaction. This role also encompasses the strategic implementation of AI tools, enhancing service reliability and efficiency.

Key Responsibilities:

• Lead and develop technical support teams for AWS

• Drive transformation through AI-enabled support

• Own customer experience across the AWS ecosystem

• Optimize customer workflows and handle escalations

• Implement robust KCS strategies for knowledge sharing
Requirements:

• Bachelor’s degree in Engineering, IT, or related field

• 10+ years in technical support or cloud environments

• 5-7 years of leading support teams

• In-depth knowledge of AWS technologies

• Strong executive presence and communication skills
Elevate the AWS support landscape with your leadership and customer-driven focus at Ingram Micro.
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