Senior Manager, Service Reliability

Requisition :

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.

GBME is searching for a Senior Manager, Service Reliability who are eager to boost reliability and stability of capital markets products and analytics platforms.

The successful candidate will have a strong analytical and engineering mindset. You will work closely with Site Reliability Engineers (SRE), application, infrastructure, and operations teams to ensure incidents are resolved quickly, root causes are addressed, and corrective actions are fully implemented.

• Reliability & Stability:
  Ensure stability and drive measurable reductions in production incidents and recurring incidents across GBME.
• Incident Management:
  Lead incident response, root cause analysis, and postmortems; enforce SLOs and reliability practices.
• Problem Management Ownership:
  Drive accountability across technology teams to complete corrective and preventative actions.
• Resiliency & Continuous Improvement:
  Proactively identify opportunities to improve resiliency, availability, and operational readiness.
• Leadership Reporting & KPIs:
  Translate technical data into business impact and risk narratives for executive audiences.

• 10+ years of experience in technology operations, reliability engineering, production support, or service management roles.
• Demonstrated experience leading problem management and incident reduction initiatives.
• Strong understanding of SRE concepts, production operations, and service reliability practices.
• Proven people leadership experience, including managing analysts and offshore teams.
• Experience operating in high-availability, mission-critical environments (Capital Markets experience strongly preferred).
• Strong executive communication skills, including the ability to present KPIs, trends, and risk to senior leadership.
• Ability to influence across multiple teams without direct authority.
• Experience with ITSM and incident/problem management tooling (e.g., Service Now).

• Capital Markets or financial services technology experience.
• Familiarity with regulatory and operational resilience expectations.
• Experience driving enterprise-wide operational improvement initiatives.
• Strong analytical and data-driven decision-making skills.
• Experience working with real-time, high availability and low latency systems

• Diversity, Equity, Inclusion & Allyship
  - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations
  - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

#LI‑Hybrid

Location(s):
Canada :
Ontario :
Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their…