Customer Success Manager

Position: Customer Success Manager at Salesforce
Enhance customer value as a Customer Success Manager with Salesforce in the Global Public Sector. Drive adoption and increase engagement with our Signature Success Plan for high-value clients.

This Individual Contributor role is central to ensuring that customers see maximum returns from their investment in our platform. You will oversee the delivery of Signature deliverables, manage both business and technical stakeholder alignments, and track crucial metrics for adoption and satisfaction. This position involves strategic advisory skills and relationship management with executive-level clients to identify and address needs effectively.

Key Responsibilities:

• Manage customer accountability and ensure seamless delivery of Signature offerings

• Drive adoption of Sales and Service Cloud features among teams

• Conduct enablement sessions on case management and forecasting

• Review metrics and provide tailored recommendations to stakeholders

• Collaborate with sales and product management teams for customer success

Requirements:

• 3+ years in Customer Success or SaaS environment

• Strong consulting and communication skills

• Hands-on experience with Sales Cloud and Service Cloud

• Proficiency in English;
French preferred

• Advanced Salesforce certifications are a plus

Leverage your expertise in customer engagement, stakeholder management, and platform optimization to drive success at Salesforce.
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