IT Help Desk Specialist

Our client is seeking a contract-based Level 1 IT Help Desk Support Analyst to provide hands‑on desktop and end‑user support during a short‑term engagement. This role is ideal for an intermediate junior IT professional with strong customer service skills who enjoys troubleshooting hardware and software issues in a fast‑paced office environment.

Location:

4d/week onsite Toronto

Duration: 6 weeks to start

• Provide Level 1 technical support for end‑user hardware, software, and peripheral issues.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Perform user onboarding and offboarding activities, including account setup, device preparation, and equipment collection.
• Troubleshoot desktops, laptops, printers, docking stations, monitors, and other end‑user hardware.
• Support Microsoft 365 applications and basic user account administration.
• Assist with Microsoft Intune device enrollment and management (training available if required).
• Ensure meeting rooms and audiovisual equipment are operational prior to meetings and events.
• Provide on‑site AV support during meetings, presentations, and occasional evening events.
• Restart, reimage, and configure laptops and desktop computers as needed.
• Maintain accurate documentation of support requests, resolutions, and asset inventory.
• Deliver exceptional customer service while working closely with employees across the organization.

• 5+ years of Level 1 IT Help Desk or Desktop Support experience.
• Experience supporting Windows desktop and laptop environments.
• Knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.
• Experience troubleshooting printers, monitors, peripherals, and general desktop hardware.
• Strong customer service and communication skills.
• Ability to prioritize multiple support requests in a fast‑paced environment.
• Comfortable working primarily on‑site.

• Exposure to Microsoft Intune or other endpoint management solutions.
• Experience with user onboarding/offboarding processes.
• Familiarity with basic Active Directory or Microsoft Entra  administration.
• Experience supporting meeting room technology and audiovisual equipment.

• Basic understanding of Microsoft 365 administration.
• Experience using IT service management (ITSM) ticketing systems such as Service Now, Jira Service Management, Fresh service, or Zendesk.
• Previous experience supporting corporate office environments.