Human-Centered Support Associate

Join Messenger Pigeon as a Customer Support Associate focused on user connections. Deliver empathetic support across various channels to enhance the learning experience for users.

As a part-time Customer Support Associate, you will engage with users, especially those with disabilities, to cultivate a supportive environment. This role is dedicated to problem-solving through live interactions while documenting essential feedback for product improvements. Ideal candidates embody patience and genuinely care about user needs to foster human connections.

Key Responsibilities:

• Offer support for Messenger Pigeon and other products

• Address user inquiries through phone, chat, and email

• Navigate trouble spots with users and guide solutions

• Escalate issues that require advanced support

• Conduct user workshops sharing useful tips

Requirements:

• Excellent communication skills, both written and spoken

• Background working with users with disabilities preferred

• Flexibility across varied communication platforms

• Understanding of accessibility laws such as AODA

• English proficiency; bilingual skills in French are advantageous

Embrace a unique support role focused on meaningful human interactions.
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