Manager, Cloud Integration and AI Capabilities

Elevate Workforce Management processes by joining as a Manager for Cloud Integration and AI Capabilities in Toronto, Ontario. Utilize AWS technologies to streamline operations and enhance efficiencies.

This managerial role at our Toronto office is focused on integrating AWS AI capabilities in Workforce Management. You will lead a team to ensure scalable and reliable system integrations while translating technical solutions into actionable workflows. Your expertise will empower various teams to adopt new AI-driven tools and enhance existing functionalities across the company.

Key Responsibilities:

• Manage AWS AI integration into Workforce Management

• Collaborate with various teams to operationalize AI solutions

• Ensure compliance with technology governance and standards

• Identify opportunities for connectivity and automation

• Share best practices across WFM and technology teams

Requirements:

• At least 5 years in WFM technology or related fields

• Extensive experience with AWS AI capabilities

• Proficiency in SQL or Python preferred

• Deep understanding of WFM platforms, such as NICE

• Experience in regulated industries is advantageous

Catalyze innovation and leadership in AI integration for WFM across our Toronto operations.
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