Pathway Communications Technical Support Technician

Become a vital part of Pathway Communications as a Technical Support Technician. This remote and onsite role in Downtown Toronto focuses on providing user support and maintaining service desk operations.

In this role, you will address technical issues for desktop and mobile devices, ensuring user satisfaction through effective troubleshooting and resolution. You'll manage incident tickets, deliver training, and document solutions, aiming for efficiency in all support endeavors.

Key Responsibilities:

• Execute technical support for software and hardware issues

• Maintain documentation of service desk tickets and resolutions

• Provide hands-on support for unresolvable remote issues

• Conduct training sessions for end-users on best practices

• Perform routine maintenance and upgrades on hardware

Requirements:

• Knowledge of VPN and remote desktop tools

• Excellent analytical and communication abilities

• Prior experience with ticketing systems like Jira

• Willing to work rotating shifts, including evenings and weekends

• Must be able to lift equipment weighing up to 20kg

Support users and enhance their experience as a Technical Support Technician at Pathway Communications.
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