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Job Description & How to Apply Below
This role, on a 12-month contract, provides a platform to deliver support and technical assistance to team members. With your knowledge of device management and SaaS platforms, you will streamline onboarding and offboarding processes while ensuring proper IT operational support. Your work will directly contribute to the success of community programs.
Key Responsibilities:
• Provide comprehensive technical support for user devices and applications
• Administer Microsoft 365 environments, including licensing and user administration
• Oversee device provisioning, lifecycle management, and asset inventory
• Support user access for SaaS platforms and validate updates
• Assist in troubleshooting network connectivity and infrastructure tasks
Requirements:
• Customer-oriented approach with experience in IT support roles
• Technical skills in Microsoft 365, Azure AD, and endpoint management
• Experience handling multi-OS support issues (Windows, macOS, Linux)
• Understanding of networking principles and environment configurations
• Familiarity with using ITSM platforms for managing service requests
Utilize your skills to enhance IT support services, making a lasting impact at the Child Development Institute.
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