Senior Application Support Specialist

We are seeking a highly meticulous Senior Application Support Specialist to join our team in Toronto. This role is designed for a technical professional who excels in complex software environments, specifically focusing on identity management, customer record data integrity, and high-accuracy information management. You will be responsible for managing data across 10–12 interconnected systems, ensuring that privacy, security, and business rules are strictly followed at a record-by-record level.

Duration: 12-month contract with potential for extension;

Location:

Toronto (Hybrid - Up to 5 days onsite at Hiring Manager's discretion);
Rate: $330.8-$370.21/diem.

Advantages

Critical Impact:
Play a vital role in maintaining the data integrity of essential health system services.

Technical Variety:
Gain experience managing data across a broad ecosystem of over a dozen integrated technical systems.

Contract Stability: 12-month initial term with potential for extension in a stable, mission-critical environment.

Professional Growth:
Opportunity to work within high-standard data governance and information management frameworks.

Responsibilities

Application Expertise:
Provide specialist technical knowledge for a suite of applications, operating systems, and devices to perform complex information management tasks.

Data Integrity:
Analyze and investigate data discrepancies at the customer record level, executing manual changes (record‑by‑record) to ensure 100% accuracy without the use of automated scripts.

Identity & Access Management:
Manage user accounts, permissions, and credentials using identity management tools such as NetIQ.

System Coordination:
Navigate a multifaceted environment involving 10–12 different systems, ensuring all authorizations are in place and privacy/security considerations are addressed.

Ticket Management:
Document all technical and data management actions within BMC Helix, ensuring compliance with standard operating procedures and legal requirements.

Issue Resolution:
Troubleshoot and triage technical challenges across hardware, software, and network layers to resolve customer account conflicts.

Collaboration:

Participate in continuous training and team sessions to incorporate system changes and new business practices into daily workflows.

Qualifications

Platform

Experience:

5+ years of hands‑on experience with BMC Helix, including managing custom-built modules, data updates, and ticketing.

Identity Management: 5+ years of experience with NetIQ or similar IAM systems, managing complex user permissions and credentials.

Data Management: 5+ years of experience managing customer, product, and services data within custom-built software solutions.

Analytical

Skills:

Proven ability to manage data at the individual record level with a high degree of analytical rigor and attention to detail.

Regulatory Knowledge:
Deep understanding of IT privacy and security standards, specifically those applicable to healthcare technology and the company landscape.

Customer Service:
Exceptional verbal and written communication skills with a track record of managing client relationships and competing priorities.

Public Sector:

Experience with in the healthcare or public sector is considered a strong asset.

Summary
If you're interested in the Senior Application Support Specialist role based in Toronto, we encourage you to apply online at  Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

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