Digital Enablement Specialist Salesforce

Position: Digital Enablement Specialist for Salesforce
Join IA Clarington Inc. as a Digital Enablement Specialist focused on Salesforce in Toronto. Deliver user support, manage enhancements, and guide the platform’s future direction effectively.

In this role, you are responsible for Salesforce support, from troubleshooting to user training and enhancement management. Your day-to-day tasks will help reduce recurring issues while improving overall business processes. Collaborate closely with team members and leadership to maximize the potential of Salesforce within the organization.

Key Responsibilities:

• Manage user questions and issue triage for Salesforce

• Provide training for new processes and system updates

• Support prioritized execution across the business intelligence mandate

• Facilitate onboarding/offboarding for Salesforce team members

• Design and implement automation solutions to boost efficiency

Requirements:

• 5 years of experience in Salesforce platform support

• Strong collaboration with technical and non-technical partners

• Proven track record in digital transformation initiatives

• Skilled in coaching and guiding team members

• Experience creating reports, dashboards, and AI agents

Join a dynamic team reshaping how IA Clarington Inc. leverages technology to empower clients.
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