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Job Description & How to Apply Below
Job Title:
Service Now SAM Pro Developer
Location:Toronto, ON - Hybrid (4 Days WFO)
Duration:06-12 Months
Job Description:We are looking for an experienced Service Now SAM Pro Developer to design, implement, and optimize Software Asset Management (SAM) solutions on the Service Now platform. The role focuses on license compliance, optimization, automation, and integration with enterprise systems.
RequiredSkills & Qualifications (Must-have qualifications that candidates must meet to be considered)
- 8 years of experience in Service Now development
- Strong hands-on experience with SAM Pro (Software Asset Management Professional)
- Knowledge of software licensing models (per user, per device, subscription, SaaS)
- Experience with Discovery and CMDB integration
- Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes
- Experience with data normalization and reconciliation
- Understanding of ITAM, ITSM, and ITIL processes
- Experience with integration technologies (REST APIs, MID Server)
Skills & Qualifications (Nice-to-have skills but are not required)
- Service Now certifications preferred: CSA (Certified System Administrator), CIS-SAM (Certified Implementation Specialist – SAM)
- Experience with HAM Pro (Hardware Asset Management)
- Knowledge of cloud SaaS license management (O365, Salesforce, etc.)
- Experience in BFSI or regulated environments
- Good to have RBC experience
- Implement and manage Service Now SAM Pro modules (Publisher Packs, Normalization, Reconciliation, License Workbench)
- Configure and customize software models, entitlements, and licensing rules
- Manage software normalization and discovery data integration (Discovery, SCCM, Intune, etc.)
- Develop and maintain custom scripts, workflows, and automation for SAM processes
- Perform license compliance analysis and optimization (e.g., Client, Oracle, Adobe)
- Integrate Service Now with third-party tools using REST/SOAP APIs
- Support software audits and ensure compliance with vendor licensing terms
- Create dashboards and reports for license usage, compliance position, and cost optimization
- Collaborate with ITAM, procurement, and infrastructure teams
- Troubleshoot and enhance SAM performance and data accuracy
For immediate consideration please click APPLY to begin the screening process with Alex.
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