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Job Description & How to Apply Below
Service Now HAM Pro Developer
Location:
Toronto, ON - Hybrid (4 Days WFO)
Duration: 12 months
Pay Range: C $53 INC
(Service Now HAM Pro, Hardware Asset Management, Flexera Migration, Asset Lifecycle, Stockroom, Inventory, Procurement, Disposal, Asset-CI Reconciliation, Hardware Normalization, ITAM)
Job Title:
Service Now HAM Pro Developer (Hardware Asset Management Professional)
Role Overview
We are seeking an experienced Service Now HAM Pro Developer to implement and enhance Hardware Asset Management processes on the Service Now platform. The role focuses on asset lifecycle management, automation, compliance, and integration with enterprise systems to ensure accurate tracking and optimization of hardware assets.
Key Responsibilities
Implement and configure Service Now HAM Pro modules (Asset Lifecycle, Procurement, Inventory, Stockrooms)
Manage end-to-end hardware asset lifecycle (request → procurement → deployment → retirement → disposal)
Configure asset models, stock rules, transfer orders, and inventory workflows
Integrate HAM with CMDB, Discovery, SCCM/Intune, and procurement systems
Develop custom scripts, workflows, and automation using Service Now scripting (Business Rules, Script Includes, Flow Designer)
Ensure data accuracy and reconciliation between CMDB and asset records
Implement barcode/RFID-based inventory and asset tracking solutions
Support audit and compliance requirements (especially for regulated industries)
Create reports and dashboards for asset utilization, lifecycle status, and cost optimization
Collaborate with ITSM, procurement, finance, and infrastructure teams
Troubleshoot platform and data issues, and optimize performance
Required Skills & Experience
8+ years of experience in Service Now development
Strong hands-on experience with HAM Pro (Hardware Asset Management Professional)
Solid understanding of IT asset lifecycle management
Experience with CMDB, Discovery, and ITSM modules
Proficiency in JavaScript, Glide scripting, Business Rules, UI Policies
Experience with integration technologies (REST/SOAP APIs, MID Server)
Knowledge of inventory and stockroom management processes
Service Now certifications preferred:
CSA (Certified System Administrator)
CIS-HAM (Certified Implementation Specialist – HAM)
Experience with SAM Pro (Software Asset Management)
Knowledge of financial tracking (depreciation, asset costing)
Exposure to BFSI or regulated environments
Experience with ITIL processes
Good to have RBC experience
Soft Skills:
Strong analytical and problem-solving skills
Good stakeholder communication (IT, Finance, Procurement teams)
Attention to detail in asset tracking and compliance
Ability to mentor junior developers
Success Metrics:
Accuracy of hardware asset inventory
Reduction in asset loss and audit findings
Improved lifecycle tracking and automation
CMDB and asset data alignment
Cost savings through asset utilization and reuse.
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