Toronto IT Problem Manager

Position: Toronto IT Problem Manager Opportunity
Take on a pivotal IT Problem Manager role at Marsh in Toronto, Canada. This hybrid position focuses on data accuracy and effective incident management reporting.

You will work closely with the Senior Manager and various stakeholders to oversee the problem management lifecycle. By analyzing incident trends and conducting detailed postmortems, you'll play a critical role in improving operational efficiency and preventing future incidents. Your ability to collaborate with both onshore and offshore teams will ensure timely closure of actions and enhance service delivery.

Key Responsibilities:

• Identify root causes and implement corrective actions

• Analyze incidents for better resolution strategies

• Produce comprehensive postmortem reports for stakeholders

• Lead problem management meetings and initiatives

• Ensure clear communication regarding problem statuses

Requirements:

• Strong IT background in applications and infrastructure

• Experience managing distributed teams effectively

• Proficiency with IT Service Management tools

• Familiarity with ITIL or related methodologies

• Solid change and incident management experience

Your role will be essential in driving improvements at Marsh, ensuring delivery effectiveness and client satisfaction.
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