Solution Architect – Supply Chain Product & Innovation; -Tech​/Semiconductor

About Kinaxis

Are you looking to join an innovative, market‑leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984 we started as a team of three engineers. Today, we have grown to over 2000 employees worldwide, with 6 global offices and a best‑in‑class HQ in Ottawa, Canada. As winners of several Top Employer awards, we are proud to work with customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply‑chain orchestration, powering complex global supply chains and supporting the people who manage them. Our AI‑infused platform provides full transparency and visibility across end‑to‑end supply chains, enabling customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Ottawa and Toronto, Canada – Hybrid;
Other locations – Remote

The Solution Architect is a leader with extensive SME experience in complex technical supply‑chain management product knowledge, with an emphasis on high‑tech and semiconductor industries. The role bridges product gaps and supports a combined professional team of solution consultants who drive change, and developers who integrate the change requirements into the product. The Solution Architect will work in close collaboration with product management, product, deployment teams, and clients to refine the designed solutions to arrive at a final deployable product before going to market.

The result is that the customer will be able to fully integrate the product into their business operations model and Kinaxis, creating increased adoption and revenue.

All documentation and operational changes that the team produces are tied to the product and used across the organization. The Professional Services team is the largest consumer of what this team deploys, supporting clients in integrating the product into their supply‑chain management.

• Support concurrent product launches from Strategic Planning to Development/Execution and all stages of Early Innovation, Early Adoption, and through to Growth.
• Engage with customers on Early Innovator projects, capture feedback on the product, and ensure it is provided to the Product Manager and Engineering teams.
• Take ownership of solution design, work with the Product Manager to refine process flows, create user stories and test scripts, and define the overall data flow for the program.
• Lead the team of consultants on the programs to ensure the product meets the business needs of the customer.
• Engage multiple stakeholders to ensure PS and partners are ready to deploy the product through the life cycle; provide input and feedback to Training and Enablement on sales and deployment enablement.
• Own outcomes and customer expectations for Early Innovators during the pre‑launch phase.

• Bachelor's degree, industry related.
• 7–10 years of related experience in supply‑chain management software industry.
• At least 5 years of experience in high‑tech supply‑chain or a related field.
• Adept at influencing without direct authority.
• Subject‑matter expert in supply‑chain concepts and best practices, with in‑depth experience with supply‑chain solutions and applications (such as Maestro, Oracle or Blue Yonder).
• Ability to lead, coach a team of seasoned professionals, and manage multiple stakeholders through complex projects.
• Technical leadership experience in data integration, data management, system configuration, and system deployment for supply‑chain software implementations.
• Excellent facilitation skills; adept communicator skilled at managing customer and stakeholder interaction.
• Build collaborative relationships, trust, rapport, and credibility within the…