Program Manager, Delivery Innovation and Strategic Programs

Overview  Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real‑world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career‑defining work.
Customer First Team  We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise our Okta IAM platform investment, providing rapid time‑to‑value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area – focused on ensuring the long term success of our customers.
Role Summary  Reporting to the Sr. Manager, Business Architecture and the Program Manager, Delivery Innovation + Strategic Programs, this critical individual‑contributor role sits at the intersection of delivery excellence, partner enablement, and business intelligence. Unlike product‑focused enablement roles, the position is laser‑focused on delivery methodology, operational execution standards, and project‑level governance. Your mission is to drive better customer and partner outcomes by analysing real‑world professional services delivery, translating common implementation patterns into repeatable requirements, and creating standard delivery methodologies.

You will bridge the gap between internal and external execution by packaging these delivery frameworks into external playbooks, checklists, and blueprints that our internal teams and service delivery partners can leverage to execute consistently. Additionally, you will support our strategic programmes through rigorous reporting, metrics tracking, and impact assessments, while proactively championing the implementation of generative AI to scale and optimise our delivery and partner‑enablement frameworks.

Key Responsibilities   Delivery Methodology Codification & Scoping Standards  Identify Common Scenarios & Patterns – partner with internal Professional Services delivery and technical teams to identify repeatable implementation patterns, delivery workflows, and common customer use‑cases.
Develop Delivery Requirements Templates – translate real‑world delivery patterns into standardised, reusable scoping requirements, delivery templates, and execution blueprints (focusing on the "how" of delivery execution, not product training).
Methodology Asset Gap Analysis – evaluate project delivery trends to identify gaps in our execution assets, establishing the operational and business requirements for new delivery assets, accelerators, and methodology toolkits.

Delivery Methodology Transformation & Partner Process Integration  Methodology Transformation – take complex, internal delivery methodologies and translate them into structured, high‑quality, external‑facing delivery playbooks, engagement blueprints, and project governance toolkits.
Process Repository Management – organise and maintain the central repository of delivery methodologies, engagement templates, and process assets (using tools like Highspot, Confluence, and Asana) to ensure delivery consistency across internal and partner‑led projects.

AI‑Enabled Delivery & Enablement Innovation  AI Tool Implementation – explore, test, and implement generative AI tools and workflows to accelerate the creation of delivery methodologies, project templates, and partner playbooks.
AI‑Driven Acceleration – identify opportunities to integrate AI solutions to help both internal teams and partners quickly synthesize customer requirements, automate boilerplate documentation, and speed up scoping/delivery cycles.
Enablement Efficiency – train and guide partner delivery success teams on utilising AI‑driven templates and methodology accelerators to maximise execution speed and output quality.

Strategic Program Reporting & Impact Analytics  Track Investment Outcomes – develop and maintain quantitative models to measure and report on the effectiveness, quality, and adoption of these delivery…