Senior Project Manager

As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. This role will be a hybrid role and you will be accepted to be in Atlanta or Toronto office two days per week.

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

• Fundamentals:
  • 5-8 years of experience
  • Experience in the financial sector
  • Experience in startup/scaleup environment
  • Managed a program
  • Agile coach experience is beneficial
• Use of Tools and Methods:
  • Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools
  • Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively - strongly promotes agile philosophy and ways of working
• Financial Management:
  • Able to create tools and processes around internal and external reporting
  • Able to support strategy discussions based on reported data
  • Able to address issues based on data
  • Ensures effectiveness of the project (productivity/billability for the company)
• Client Management:
  • Able to spot business development opportunities and involve relevant people
  • Able to design and facilitate client workshops
  • Able to spot potential issues and minimize the impact through effective management
  • Able to handle a large transformation program within one customer
  • Able to work with senior stakeholders to define long‑term program strategy
• Project Team Management (internal):
  • Effectively manages project team and resolves issues
  • Takes initiative to identify potential resources before liaising with the resourcing team
  • Trains team members in scrum methodology
  • Manages multiple teams in a large program or multiple projects
• Change Management:
  • Is comfortable with ambiguity and a rapidly changing environment
  • Able to influence and drive change
  • Can identify potential changes as risks before they occur
  • Able to mitigate the impact of changes and replan accordingly
  • Able to improve the change process
• Risks and Issues Management:
  • Manages risks and issues on the project level and program level