IT Support Coordinator at Hat

Position: IT Support Coordinator at Top Hat
Enhance workplace productivity with Top Hat as an IT Support Coordinator in Toronto. This role focuses on empowering users through technology while managing office operations efficiently.

Top Hat seeks a dedicated IT Support and Workplace Operations Coordinator to work on-site in Toronto. You'll support end-user productivity, manage help desk tickets, and drive transformative IT changes alongside your office administration duties. This position enables you to develop technical skills in a collaborative environment with a commitment to improving the employee experience.

Key Responsibilities:

• Resolve help desk tickets and manage support queues

• Administer SaaS licenses for user access management

• Perform hardware inventory and networking troubleshooting

• Execute office processes such as supply maintenance

• Plan and support on-site events and administrative tasks

Requirements:

• 3+ years in a Mac-based office environment

• Strong spreadsheet and administrative skills

• Experience with Generative AI and device management

• Excellent communication and problem-solving abilities

• Ability to handle physical office tasks and furniture movement

Contribute your IT expertise and proactive problem-solving skills to support Top Hat's positive workplace culture.
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