Principal Delivery Success Manager

Role Summary

Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers. The Principal Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go‑live validation, and delivery oversight.

• Develop delivery capability across the assigned partner portfolio.
• Communicate to multiple partners and executive level the technical or functional level of a situation.
• Guide partners through the Service Delivery Partner maturity model.
• Identify specialization gaps and recommend enablement paths.
• Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
• Encourage partner certification and skill development.
• Review and validate partner go‑live submissions; classify deployments according to Standard, Advanced, and Strategic complexity levels.
• Ensure deployments meet Okta delivery standards.
• Capture delivery feedback from Professional Services and customers.
• Serve as the delivery advisor for sales teams when identifying partners for deployments and recommending partners based on capability, specialization, and deployment complexity.
• Assist in identifying partners capable of supporting complex customer architectures.
• Track ecosystem capability trends across assigned partners; identify gaps in partner expertise or geographic coverage; provide recommendations for partner enablement and recruitment.
• Partner closely with Professional Services on partner delivery quality feedback and co‑delivery planning.
• Partner closely with Alliances to support relationship management and partner recruitment.
• Drive and track partner adoption to post‑sales enablement.

• 10+ years of experience in enterprise software delivery, professional services, or partner success roles.
• 10+ years of experience working hands‑on with customers, primarily in a post‑sales role.
• 10+ years of experience providing consulting or developer services in a post‑sales role.
• 10+ years of experience performing hands‑on technical design, configuration, and troubleshooting of Okta services.
• Experience working with system integrators or service delivery partners and supporting enterprise software implementations.
• Strong understanding of identity and access management concepts.
• Familiarity with enterprise SaaS deployment models.
• Understanding of partner ecosystems and implementation services.
• Ability to guide partners through complex technology implementations.
• Strong cross‑functional collaboration skills.
• Ability to evaluate partner capabilities and recommend improvement strategies.
• Excellent communication and stakeholder management skills; ability to work with technical teams, sales teams, and executive stakeholders.
• Additional expertise (preferred): familiarity with several programming languages (e.g., .NET, JavaScript, Python, Java), open‑source tools, load balancers, reverse proxies, Web Access Management tech (e.g., F5, Oracle, NGINX), AI GPTs.

Annual base salary range for candidates in Canada: $123,000 — $169,400 CAD. Okta offers equity (where applicable), bonus, and benefits including health, dental, and vision insurance, RRSP with a match, health‑care spending, telemedicine, and paid leave (including PTO and parental leave).

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this form to request an accommodation.

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