AIOPS Administrator Dynatrace Expertise

Position: AIOPS Administrator with Dynatrace Expertise
Enhance incident resolution and service quality as an AIOPS Administrator specializing in Dynatrace. Manage service requests and contribute to continuous improvement effectively.

In this role at Wipro, you will be responsible for triaging high-priority incident tickets and fulfilling service requests while ensuring adherence to Service Level Agreements (SLAs). Your expertise in AIOPS and Dynatrace will be critical for incident analysis and creating change requests to drive process improvements.

Key Responsibilities:

• Triage and resolve high priority incident tickets efficiently

• Maintain logs of incidents and document root causes

• Fulfill software/hardware/network service requests on time

• Monitor SLA timelines and escalate issues as needed

• Execute change requests and document post-implementation outcomes

Requirements:

• Experience of 3-5 years in AIOPS and Dynatrace

• Strong understanding of incident and request management

• Excellent analytical and documentation skills

• Ability to prioritize and manage multiple tasks

• Effective communication for service reviews and escalations

Bring your Dynatrace skills and AIOPS knowledge to improve incident management at Wipro.
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