Senior Manager, Digital Product Delivery

What you’ll be doing

You’re excited about building products in the digital world and want to join a team of ambitious, like-minded digital enthusiasts. The Digital Product Delivery team is responsible for building, maintaining, and enhancing digital banking (mobile, online) and our eCRM platform with capabilities that address business objectives and ensure an optimal client experience.

• Lead refinement sessions and maintain a prioritized Product Backlog – introduce advanced story slicing & refinement techniques to continuously maintain user story readiness, surface dependencies, flag & remove blockers.
• Coaching teams on effective story slicing, prioritization, and delivery readiness.
• Develop & refine user stories and collaborate on product requirements – using best practices, curate user stories with testable acceptance criteria.
• Set standards and guide cross‑functional partners in creating clear, testable, scalable delivery artifacts, continuously elevating the quality of user stories and product requirements.
• Influence delivery outcomes across complex initiatives – manage competing priorities, optimize release planning, and maximize enterprise ROI in collaboration with technical leads & PMs.
• Ensure each iteration delivers expected results – monitor project scope, schedule, budget, and releases, and support in creating the best ROI on the development effort with the project manager and technical leads.
• Drive end‑to‑end solution integrity – connect business needs and enterprise architecture across multiple squads and delivery states closely with solution design teams and BSA, defining clear functional specs and translating business requirements into target state.
• Act as the internal/external subject matter expert on the product – lead product‑related questions with senior stakeholders including business controls, change management, technology and release management.
• Lead testing and release readiness for complex initiatives – ensure testing of product capabilities and features during release (including Pilot and UAT testing), recommend testing signoff to the Product Owner.
• Strengthen delivery governance and compliance practices – embed regulatory requirements into delivery patterns ensuring they support audit requirements while maintaining agile excellence.

This section describes the leadership and collaborative mindset required to thrive in this role.

• You are digitally savvy, seek innovative solutions, and embrace evolving technologies.
• You adapt quickly to new tools and trends, are a data‑driven problem solver, and are passionate about enabling high‑quality digital delivery through strong requirements and solution integrity.
• You have 5‑7 years of experience in digital product delivery or a Product Owner role.
• You influence outcomes, build relationships and networks, inspire others, and act like an owner.
• You thrive when empowered to take the lead, go above and beyond, and deliver results.
• You make decisions that make a difference today and tomorrow, seek new solutions to overcome obstacles, and bring your real self to work.
• You value trust, teamwork, and accountability.

Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offer, wellbeing support, and Moment Makers—our social, points‑based recognition program.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. All candidates must be legally eligible to work at the location(s) specified below.

Location:

Toronto, 81 Bay, 18th Floor

Employment Type:

Regular
Weekly

Hours:

37.5

• Analytical Thinking
• Business Effectiveness
• Client Service
• Communication
• Detail‑Oriented
• Process Improvements
• Professional Presentation
• Relationship Management
• Teamwork