Salesforce Administrator

Job Description Build the future with us

Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Digital Enablement Advisor, you will be responsible for keeping salesforce running well for the business, supporting user needs, managing the business‑side backlog, coordinating with IT, and helping shape the platform roadmap over time.

This position is a great opportunity to showcase your skills and fully realise your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

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As a Digital Enablement Advisor, you’ll be at the core of our mission. Here are the main responsibilities:

• Own day‑to‑day Salesforce support, troubleshooting, user questions, issue triage, and practical resolution.
• Front‑load training and change support for new processes, enhancements, and releases to reduce recurring day‑to‑day support demand over time.
• Act as a key partner to the Associate Director, supporting execution, prioritisation, and delivery across the BI&E mandate.
• Guide and oversee onboarding and off‑boarding for team members supporting Salesforce, AI, automation, and data‑related work.
• Build and support practical automation and low code/no code solutions across Power Automate, Power Apps, Power BI, and Copilot Studio where they improve business processes.

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We’re looking for someone who:

• Is known for their Salesforce ownership mindset
• Stands out for their ability to build trust with technical and non‑technical partners
• Demonstrates strong ability to coach team members through hands‑on delivery
• Is recognised for their ability to crate AI agents, automations, reports and dashboards
• Has 5 years of experience in Salesforce administration, platform support, business enablement, digital transformation and automation

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• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces;
• Competitive benefits:
  Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

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Apply now and get ahead of your career, where your talent really belongs!

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Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

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The typical hiring range for this position is $100,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market‑based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Toronto / 26 Wellington Street East

IA Clarington Inc.

iA Financial Group
* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you,…