ServiceNow Business Analyst at Hydro One

Transform the employee experience at Hydro One as a Service Now Business Analyst in Toronto, Ontario. Utilize your expertise in HR technology to enhance the HR Service Delivery platform.

As a Business Analyst focusing on HR Technology, you will guide the strategic direction and evolution of Hydro One’s HRSD platform. This role requires deep Service Now HRSD knowledge, strong business analysis skills, and Agile certification to effectively connect business needs with technological solutions. You will act as a key liaison among HR stakeholders, IT teams, and external partners to translate requirements into a prioritized product roadmap.

Key Responsibilities:

• Oversee HRSD implementation and enhancements

• Document comprehensive business requirements

• Lead workshops and process design activities

• Configure Service Now HRSD applications

• Collaborate on developing best technical practices

Requirements:

• Experience in business analysis or product management

• Strong knowledge of Service Now HRIS

• Agile certification (PSM, CSM, PSPO, or CSPO)

• Effective verbal and written communication skills

• Attention to detail and project management skills

Leverage your HRService

Now experience and analytical skills to drive HR transformation at Hydro One.
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