Account Director AI & MarTech

NAV
43 is a growth-focused agency operating at the intersection of SEO, paid media, CRM, artificial intelligence, analytics, creative, and marketing technology.

We help organizations improve how they acquire, convert, and retain customers by connecting strategy, technology, data, and execution.

• SEO and organic growth
• Paid search and paid social
• CRM and lifecycle marketing
• Analytics, measurement, and attribution
• Marketing automation
• AI strategy and implementation
• Creative and content
• Mar Tech strategy and integrations

NAV
43 works within a technology partner ecosystem that includes Google, Meta, Canva, Hub Spot, Click Up, Klaviyo, and Anthropic.

We are looking for an experienced Account Director — Growth, AI & Mar Tech to lead strategic client relationships, guide integrated growth programs, and help clients make better decisions across marketing, data, AI, and technology.

• Lead Strategic Client Relationships
  • Own senior-level relationships across a portfolio of key accounts
  • Become a trusted advisor to executives, founders, and marketing leaders
  • Develop a deep understanding of each client’s business model, customers, economics, technology stack, and growth priorities
  • Lead strategic planning sessions, quarterly business reviews, executive presentations, and performance discussions
  • Communicate complex marketing and technology concepts in clear commercial terms
  • Manage challenging conversations, changing priorities, scope concerns, and performance issues with confidence
  • Build relationships that contribute to long-term retention and account growth
• Guide Integrated Growth Strategy
  • Connect SEO, paid media, CRM, lifecycle marketing, AI, analytics, creative, and Mar Tech into cohesive growth strategies
  • Ensure channel plans support wider acquisition, conversion, retention, and revenue objectives
  • Work with specialists to develop roadmaps, forecasts, testing plans, recommendations, and measurement frameworks
  • Evaluate the quality and commercial relevance of strategies presented by internal teams
  • Challenge clients and teams to focus on the highest-impact opportunities
  • Identify gaps across customer acquisition, conversion, retention, measurement, automation, and marketing operations
  • Ensure recommendations are grounded in data, technical feasibility, and business context
• Provide Technical Leadership
  • Understand how platforms, data, integrations, workflows, and marketing channels interact
  • Review performance data and identify trends, anomalies, risks, and opportunities
  • Ask informed technical questions and challenge incomplete recommendations
  • Assess the strengths and limitations of client marketing technology stacks
  • Guide decisions involving CRM, analytics, attribution, automation, AI, and platform investments
  • Collaborate with technical teams on tracking, integrations, data quality, and implementation requirements
  • Translate technical issues into clear business implications for senior stakeholders
• Lead AI and Mar Tech Strategy
  • Help clients identify practical, high-value uses of AI across marketing and operations
  • Guide discussions around AI adoption, governance, automation, personalization, analysis, content workflows, and customer experience
  • Distinguish meaningful AI applications from low-value experimentation
  • Help clients improve workflows through automation and platform integration
  • Assess whether existing technology stacks support current and future growth
  • Connect CRM, analytics, media, content, AI, and automation into integrated operating systems
• Drive Account Performance and Growth
  • Maintain visibility into account health, satisfaction, delivery quality, scope, profitability, risk, and growth potential
  • Develop account plans that connect client priorities to NAV
    43’s capabilities
  • Identify risks early and lead recovery plans when performance or delivery falls behind expectations
  • Align expectations with scope, timelines, resources, and technical realities
  • Identify expansion opportunities based on genuine client needs and measurable value
  • Contribute to renewals, proposals, scopes of work, forecasting, and commercial negotiations
  • Partner with leadership to improve retention, account growth, and profitability
• Lead Cross-Functional Teams
  • Align…