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Job Description & How to Apply Below
Join Zip Recruiter as IT Operations Manager, ensuring top-notch tech support for our 800+ hybrid workforce. Drive innovation and improve processes with modern solutions.
In this critical managerial role, you will lead a talented group of IT Support technicians dedicated to providing exceptional technical support. Your proactive communication with executives and collaboration with various teams will identify gaps and streamline operations. Focused on continuous improvement, you will manage ticketing systems and oversee the onboarding and offboarding processes.
Key Responsibilities:
• Mentor IT Support team members for growth
• Communicate with leadership on operational gaps
• Optimize onboarding and offboarding collaborations
• Drive ticketing system efficiency and project tracking
• Own comprehensive IT procurement processes
Requirements:
• 6+ years in tech support, 2+ in people management
• Strong technical background with adaptability skills
• Experience with vendor negotiations and management
• Proficient in AV systems and Google Workspace
• Skilled in Windows and macOS technical support
Elevate Zip Recruiter's IT services while enhancing support for a diverse user base in this dynamic role.
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