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Job Description & How to Apply Below
Become a vital asset in Ribbon's customer success journey as a Technical Customer Success Engineer. Drive impactful AI recruitment tools to transform hiring processes through optimized implementations and direct customer collaboration.
At Ribbon, you’ll play a crucial role in the customer journey as a Technical Customer Success Engineer. This hands-on position requires you to engage closely with clients while ensuring that their hiring workflows are tailor-made for efficiency. Your expertise will help create scalable solutions by configuring settings and troubleshooting integration issues for companies aiming to enhance their recruitment processes.
Key Responsibilities:
• Own onboarding and technical implementation for customers
• Tailor Ribbon solutions to customer hiring workflows
• Configure interview flows and scoring criteria
• Troubleshoot customer issues and document edge cases
• Collaborate with teams to improve implementation processes
Requirements:
• 1+ years in software or solutions engineering
• Familiarity with APIs and data flows
• Experience or interest in ATS integrations
• Proficiency in JavaScript, Python, or SQL
• Strong communication skills for technical concepts
Make a difference by enhancing AI-powered hiring solutions for leading companies.
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