Complex Issue Resolver at Alpha

Join Alpha as a Technical Support Specialist and tackle ambiguous technical issues essential for student success. Your expertise will transform the user experience by providing critical solutions.

In this full-time Technical Support Specialist role at Alpha, you will address unresolved support tickets, replicating issues across diverse educational applications. Investigating logs and using AI tools, you will diagnose problems accurately and restore workflows with minimal interactions. Your documentation will contribute to team learning and AI advancements.

Key Responsibilities:

• Troubleshoot escalated support issues from parents and guides

• Replicate user environment issues with precision

• Investigate learning application tickets and logs thoroughly

• Leverage AI to assist with diagnostics and validate findings

• Engage users professionally to facilitate swift resolutions

Requirements:

• 2+ years in a technical role (support or engineering)

• Familiarity with REST APIs and JSON handling

• Daily use of AI tools like ChatGPT or Claude

• Proficient English communication skills

• Availability for full-time hours (1 PM – 10 PM UTC)

Be part of a mission-driven team dedicated to enhancing educational tools at Alpha.
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