IT ERP Sustainment Specialist

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At Enbridge, we are committed to delivering the energy people depend on while advancing technology-driven innovation across our enterprise. We are seeking a Specialist IT ERP Sustainment to provide functional expertise in Oracle Fusion Cloud Procure-to-Pay processes. This role plays a key part in ensuring reliable, compliant, and efficient invoice-to-pay operations while driving continuous improvement. You will collaborate closely with Accounts Payable, Finance, and IT teams to support daily operations and enhance system performance.

If you are passionate about technology, analytics, and driving business value, we’d love to hear from you. Apply today!

What You Will Do:

• Provide daily functional support for Oracle AP and Procurement processes (invoicing, approvals, payments, purchase orders, and receiving) while strengthening system monitoring and alerting capabilities.

• Manage and resolve incidents and service requests in alignment with SLAs and ITIL v4 processes (Incident, Problem, and Change Management).

• Perform root cause analysis on recurring issues and implement proactive solutions using trend insights and data-driven problem management practices.

• Identify and deliver automation and AI-driven enhancements (e.g., RPA, predictive analytics) to streamline processes and reduce manual effort.

• Monitor key process and system metrics to identify opportunities for increased efficiency, improved controls, and enhanced performance.

• Maintain AP & PO module configuration (payment terms, matching rules, tax settings, approval workflows) aligned with business requirements and financial control standards.

• Work with AP and Finance teams to gather requirements, translate them into functional solutions, and implement changes that improve efficiency, compliance, and user experience.

• Coordinate testing and UAT for enhancements and quarterly cloud updates, ensuring changes meet business needs and do not disrupt integrated processes.

• Maintain up-to-date documentation and assist in training users, promoting ITSM/ITIL-aligned, proactive system management practices.

Who You Are:

• Bachelor’s degree in Finance, Accounting, or Information Systems (or equivalent) with 6+ years of experience in financial operations and systems support.

• Hands-on experience with Oracle Fusion Cloud Financials (AP and Procure-to-Pay), including, 2/3-way matching, payment workflows, monitoring & alerting design (observability), ITIL v4, and AIOps/automation.

• Strong knowledge of ITIL/service management practices, including incident and problem management, along with monitoring and alerting concepts.

• Demonstrated experience leveraging automation, analytics, or AI-enabled tools to improve processes and decision-making.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.

• Strong expertise in budgeting and forecasting processes, data integration, and system monitoring/alerting practices.

• Strong analytical and problem-solving capabilities, with a focus on continuous improvement and operational excellence.

• A self-motivated professional who can manage competing priorities while delivering high-quality results in a fast-paced environment.

Working Conditions:

• Typical office environment, some business travel may be required as needed.

Salary Ranges from $115,000 – $145,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

• Valuable retirement savings plans, including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

• An Employee and Family Assistance Program.

• A…