Service Desk Support at Humber River Health

Elevate your career with Humber River Health as a Service Desk Support specialist. This part-time role focuses on troubleshooting and resolving technical issues for staff and physicians across all hospital sites.

Humber River Health is seeking a Service Desk Support expert with a minimum of three years’ experience in a technical service desk role. Key responsibilities include resolving issues with computer hardware, software, and telecommunications while offering stellar customer service. This role operates within a dynamic healthcare environment, contributing to innovative solutions and efficient patient care.

Key Responsibilities:

• Act as the first point of contact for IT support requests

• Troubleshoot Microsoft Windows, Office, and health applications

• Log and categorize service requests using a ticket management system

• Provide training and develop documentation for staff

• Participate in on-call rotation for after-hours support

Requirements:

• Diploma in health-related or computer technology field

• Minimum 3 years in a Technical Service Desk role

• Proficient in Microsoft products and Microsoft Server

• Experience with Meditech and healthcare information applications

• Strong customer-service orientation and attendance record

Support healthcare excellence through technical expertise and efficient problem resolution at Humber River Health.
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