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Job Description & How to Apply Below
We are searching for a skilled Systems Analyst to provide technical support. This role involves troubleshooting complex issues across hardware and software, working closely with property managers and residents. You will deliver solutions, analyze system performance, and partner with cross-functional teams for continuous service improvement.
Key Responsibilities:
• Diagnose advanced issues in CCTV and Access Control systems
• Provide technical guidance via phone, email, and live chat
• Conduct root cause analysis to minimize recurring incidents
• Maintain records of support interactions in ticketing systems
• Collaborate with internal teams on technical challenges
Requirements:
• Bachelor’s degree in Computer Science or related field
• 3–5 years in technical support or system analysis
• Proficiency in IP networking and PoE devices
• Familiar with ticketing and collaborative platforms
• Strong analytical thinking and communication skills
Bring your technical skills and problem-solving abilities to enhance system reliability and client satisfaction.
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