Client Support Manager at Fidelity

Enhance client experiences with Fidelity Clearing Canada as a Client Support Manager in Toronto. Enjoy a flexible hybrid schedule while providing crucial support to introducing brokers and portfolio managers.

In this role, you will leverage your expertise in financial services, particularly in brokerage and custody operations. Your primary responsibilities will include troubleshooting, resolving incidents, and analyzing client issues to provide effective solutions. Your strong communication and decision-making skills will be essential in managing escalated support challenges and delivering training on FCC applications.

Key Responsibilities:

• Resolve client issues relating to product offerings

• Perform advanced troubleshooting in multi-channel environments

• Provide support and training on FCC applications

• Translate product information into customer support content

• Manage escalated issues, ensuring clear communication

Requirements:

• 3+ years in service or operations support roles

• Strong analytical and problem-solving abilities

• Completion of 3-year post-secondary education

• Broadridge (Dataphile) and CSC completion are assets

• Bilingual in English and French is a plus

Drive impactful client support and utilize your financial services experience at Fidelity Clearing Canada in Toronto.
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