Salesforce Sr Engineer​/Developer

Exciting Opportunity:
Salesforce Sr Engineer / Developer – Join Our Dynamic Team! Are you a seasoned Salesforce professional with a passion for operational support and a knack for resolving complex issues? We’re seeking a highly skilled Salesforce Senior Engineer / Developer to play a pivotal role in maintaining and enhancing our Salesforce platform. This is your chance to leverage your technical expertise in a collaborative environment that values initiative, accountability, and innovative problem‑solving.

In this critical role, you will support the  platform and backend applications, working directly with business users to ensure seamless operations and optimal functionality. Your hands‑on support will help drive efficiency across various business units and automate client interactions, making a measurable impact every day. If you're an experienced Salesforce engineer with a background in production support and thrive in fast‑paced environments, we want to hear from you!

• Support and maintain the  platform and associated backend administration applications to ensure optimal performance and availability.
• Provide day‑to‑day technical and process support for Salesforce to business partners, addressing incidents, tickets, and user issues promptly.
• Work directly with business users to understand their needs, gather requirements, and deliver effective solutions in business terms.
• Analyze, troubleshoot, and resolve issues independently, ensuring minimal downtime and impact.
• Collaborate with agile development teams and technical support partners to understand and prioritize issues raised by business teams.
• Coordinate with vendors and internal teams to resolve technical problems, implement solutions, and maintain system stability.
• Document business issues, resolutions, and processes to ensure knowledge sharing and compliance.
• Define requirements for transitioning applications to support environments, including data, workflows, interfaces, and controls.
• Support automation initiatives to improve client interaction processes across various business units.
• Participate in security protocols and support the implementation of advanced security measures as needed.

• Minimum 6 years of experience supporting Salesforce in an operational or production support capacity
• Proven expertise in Salesforce administration, development, and troubleshooting
• Strong ability to analyze and resolve incidents and tickets efficiently
• Excellent communication skills with the capability to engage directly with business partners using business language
• Experience working with Agile teams and supporting vendor solutions
• Familiarity with app support, security, workflows, and interface design
• Development experience in Salesforce‑related technologies such as Apex, Visualforce, Lightning Components, or APIs
• Knowledge of business process management (BPM) and customer relationship management (CRM) systems
• Background in working with security protocols and advanced security clearance processes

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Demonstrated experience supporting Salesforce in a fast‑paced, production environment, ideally with a focus on operations support

• Must hold or willing to obtain advanced security clearance
• Must have resided in Canada for a minimum of 5 years for the advanced security clearance
• Ability to work independently with minimal supervision, take ownership of responsibilities, and show initiative

If you're ready to bring your Salesforce expertise to a team that values your skills and offers opportunities for growth, don’t wait—apply now and take the next step in your career journey!