ITSM Analyst – Excel and ITIL Focus

Advance your career as an ITSM Analyst in a hybrid position with a competitive pay rate of $50-$55, depending on experience. Capitalize on your ITIL certification and ITSM knowledge.

In this role, you will focus on critical IT Service Management areas such as Incident, Problem, and Change Management. Your strong background in Microsoft Excel will be essential for analyzing data and reporting KPIs. The position requires strong communication skills to effectively manage stakeholder relationships and a sharp analytical mindset to drive continuous improvement.

Key Responsibilities:

• Lead Incident, Problem, and Change Management initiatives

• Develop and report on ITSM KPIs

• Conduct data analysis using advanced Excel features

• Collaborate and communicate with stakeholders

• Propose and implement process improvements

Requirements:

• At least 3 years in IT Service Management

• ITIL Foundation Certification mandatory

• Proficient in advanced Excel functionalities

• Strong analytical and stakeholder management skills

• Familiarity with Service Now preferred

Utilize your ITSM and analytical skills in this impactful hybrid role.
#J-18808-Ljbffr