Workday Support Analyst

Embrace a pivotal role as a Workday Support Analyst with our client in Downtown Toronto. This hybrid 12-month contract emphasizes customer support and operational efficiency in HRIS management.

As a detail-oriented Analyst, you will serve as the Tier 1 support for HRIS-related inquiries and incidents, ensuring the seamless functioning of Workday modules, including Core HCM and Benefits. Your contribution will help maintain the stability and improvement of HR systems, working in collaboration with diverse stakeholders.

Key Responsibilities:

• Serve as primary Tier 1 support for HRIS-related inquiries

• Provide day-to-day support for Workday modules

• Troubleshoot and resolve system issues efficiently

• Monitor service requests ensuring adherence to SLAs

• Document process changes and improvements

Requirements:

• Post-secondary education in a related field

• 2+ years supporting HRIS platforms

• Hands-on experience with Workday Core HCM

• Strong understanding of HR processes

• Excellent communication and organizational skills

Drive operational excellence in HR technology as a Workday Support Analyst in Toronto.
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