Technical Support Specialist

Position: Technical Support Specialist at City
Elevate your career as a Senior Technical Support Specialist with the City of Toronto. This full-time position requires expertise in enterprise systems, solution design, and technical support.

This role demands extensive experience in the system development lifecycle, particularly in managing IT infrastructure and application integration. You will lead project teams, manage budgets, and maintain high standards of service quality. The ideal candidate will possess strong problem-solving skills and a customer-oriented approach, working collaboratively across departments.

Key Responsibilities:

• Design and implement program-specific policies and detailed plans

• Supervise and train project staff for effective teamwork

• Manage project operations, including scheduling and performance evaluation

• Provide consultative advice on technical solutions and requirements

• Lead technical project teams to support business software needs

Requirements:

• University degree in Computer Science or similar field

• Extensive experience in system development and integration

• Strong knowledge of enterprise architecture methodologies

• Proficiency with tools like ITIL, JIRA, and MS SQL Server

• Excellent communication and problem-solving skills

Become a pivotal part of the City of Toronto's technical operations, ensuring efficient support and strategic planning for innovative solutions.
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