IT Desktop Support Engineer; Dispatch​/Part-Time Ontario

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

We are seeking an
IT Desktop Support Engineer (L1/L2)to provide onsite technical support to end users in Toronto. This is a
part-time onsite opportunity
, requiring
one designated working day per week
. The ideal candidate will have hands‑on experience supporting end‑user devices, Microsoft technologies, and IT service management tools while delivering exceptional customer service.

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, access permissions, and device provisioning.
• Support Microsoft 365, Azure Active Directory, Microsoft Intune, and other cloud technologies.
• Handle incidents, service requests, and asset management using Service Now (SNOW).
• Deploy, configure, and maintain end‑user devices according to company standards.
• Support employee onboarding and offboarding activities.
• Escalate complex technical issues to the appropriate internal teams or vendors.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Deliver professional onsite IT support while ensuring a high level of end‑user satisfaction.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience providing Level 1/Level 2 desktop support in an enterprise environment.
• Strong knowledge of:
  • Microsoft Azure / Azure Active Directory
  • Microsoft Intune / Endpoint Management
  • Service Now (SNOW)
  • Microsoft 365
  • Windows 10/11
  • Laptop deployment and management
  • Basic networking concepts and troubleshooting
• Excellent troubleshooting and analytical skills.
• Strong customer service and communication abilities.
• Ability to work independently and manage multiple priorities.
• Professional, organized, and service‑oriented approach.

• 0.2 FTE (Part-Time)
• 1 designated working day per week (Monday–Friday)

If you have strong desktop support experience and are passionate about delivering excellent IT support in a professional environment, we’d love to hear from you.

Interested candidates are invited to send their resumes to:
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