Senior IT Technical Support Specialist

Overview

• Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
• Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
• Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery
• Maintain user accounts, permissions, device records, and asset information across IT systems
• Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests
• Create and maintain technical documentation, knowledge articles, support procedures, and inventory records
• Identify recurring issues and recommend improvements to support processes, tooling, and employee experience
• Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function

• Experience supporting employees in a corporate, SaaS, technology, or multi-location environment
• Experience managing corporate devices, including deployment, troubleshooting, software installation, patching, and lifecycle management
• Familiarity with identity and access management platforms such as Active Directory, Entra , Okta, Google Workspace, or similar solutions
• Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms
• Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations
• Ability to troubleshoot and resolve multi-faceted technical issues using sound judgment and a structured approach
• Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences
• Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience